Privacy Policy

Effective Date: 3/1/26

Last Updated: 3/1/26

Welcome to www.raisecambodia.org.au (“we”, “us”, “our”). Your privacy matters to us. This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with Australian law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using our website, services, or interacting with us, you accept the practices described in this Privacy Policy.

1. What Personal Information We Collect

We collect personal information that is reasonably necessary to provide our services, fulfil transactions, and improve your experience. This may include:

a. Information You Provide Directly

Name
Email address
Phone number
Postal address
Donation details (amount, date, payment method)
Employment, education, or volunteer information (if volunteering or applying for work)
Communications and preferences

b. Information Collected Automatically

When you visit our website, we may collect:

IP address
Browser type and version
Device type
Operating system
Pages visited and time spent on pages
Referring and exit pages
Click-through data and other usage data

c. Payment Information

Online payments and donations are processed by third-party providers. We do not store full credit card details on our servers. Payment information is handled securely by authorised payment processors.

2. How We Use Your Personal Information

We may use your personal information for purposes including, but not limited to:

Providing and improving our services
Processing donations or other transactions
Responding to inquiries and communicating with you
Sending updates, newsletters, and promotional materials (where consented)
Analysing usage and trends
Improving our website, programs, and user experience
Complying with legal obligations

3. Legal Basis for Processing Personal Information

We only collect and use personal information where we have a lawful basis to do so, such as:

To perform a contract with you
With your consent
To comply with legal obligations
For our legitimate interests (where your rights are not overridden)

4. How We Share and Disclose Personal Information

We may disclose personal information to:

Third-party service providers (e.g. payment processors, email platforms, IT providers)
Our professional advisors (e.g. legal or accounting)
Government, regulatory bodies, law enforcement or as required by law
Organisations working with us to deliver services, programs or events

We will not sell or rent your personal information to third parties for marketing without your consent.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Recognise your device
Improve website performance
Analyse website usage
Tailor marketing (with consent where required)

You can manage cookies via your browser settings, but disabling cookies may affect website functionality.

6. Third-Party Links and Integrations

Our website may include links to third-party sites, plug-ins, and services (e.g., social media, online payment gateways). These third parties have their own privacy policies and practices. We encourage you to review them before providing personal information to those sites.

7. International Data Transfers

Your personal information may be stored or processed in Australia or overseas (for example, by cloud providers, payment processors or analytics services).

Where personal information is transferred outside Australia, we take reasonable steps to ensure it is protected in accordance with the APPs.

8. Data Security

We implement reasonable technical, administrative and organisational safeguards to protect personal information from misuse, interference, loss, unauthorised access or disclosure.

However, no internet transmission or storage system is completely secure; we cannot guarantee absolute security.

9. Data Retention

We retain personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When information is no longer required, we will securely destroy or de-identify it.

10. Your Rights and Choices

Access and Correction

You may request access to your personal information and ask us to correct it if it is inaccurate or incomplete.

Consent Withdrawal

Where processing is based on consent, you may withdraw consent at any time (e.g. opting out of marketing emails).

Complaints

If you believe your privacy rights have been breached, you may contact us (see section 12). You also have the right to complain to the Office of the Australian Information Commissioner (OAIC).

11. Children’s Privacy

We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child without consent, please contact us so we can take corrective action.